IF YOU ARE HAVING TECHNICAL ISSUES,
CALL COMMSTREAM AT 1-866-206-3707 OR EMAIL help@commstream.net
WHY DID GIMLI TV SWITCH TO HD?
Gimli Cable had to switch to an HD signal by the end of July because many of the analog channels were to be cancelled, so there was no choice on the timing.
WHY DO THE CHANNELS DISPLAY DIFFERENTLY?
Your TV channel display will be different than your conventional channels (ie: channel 2, 3, 4)
We use specialized compression technology to deliver these channels, and may display as 7-1, 7-2, 7-3 or 7.1, 7.2, 7.3, depending on your TV
HOW TO SET YOUR TV AUTO-SCAN
- On the TV’s remote, press the Power Button to turn on the TV
- Press the Menu Button on the remote
- Scroll down to find the option for Channel Set-Up and press OK on the remote
- Select the Cable option, and press OK on the remote
- Choose the Auto Program or Auto Scan option and then press OK.
This process should take approximately 10 minutes. If you need assistance, please call technical support at 1-866-206-3707
GIMLI HDTV – FAQs
Q: I have an old TV. Will I have problems with getting HDTV?
A: If you have a tube TV or older flat screen or projection TV, you will have to purchase a new TV, or a digital tuner ($30 – $60 online or at electronic stores in Winnipeg).
Q: I have CommStream internet. Will this affect my internet?
A: You should see no change to your internet service as we launch HDTV. If you do experience any problems, contact CommStream at help@commstream.net or call 1-866-206-3707.
Q: Will there be a guide channel, PVR, or additional channel packages?
A: Yes, but not at the start. We will roll these services out over the next 12-18 months. Follow us on Facebook, Instagram or twitter @HeyCommStream for more information.
Q: As a co-op member, will it cost me more money?
A: Your rate as a Co-op member is guaranteed until the end of December 2019. CommStream will advise you any rate changes effective January 2020.
Q: Can I bundle this with internet?
A: Yes. We will have details available soon. If you would like to be contacted when this is available, please email sales@commstream.net.
Q: Where is the TV service available?
A: The Gimli HDTV service is available in the town of Gimli only. It is delivered by our cable network, which spans most of Gimli. A map will be available soon on www.commstream.net/gimli
Q: I live outside of Gimli. Are you bringing it to other areas?
A: We are reviewing the delivery our TV and internet services to outside of Gimli. Any expansions of service will be announced on www.commstream.net and on our Facebook, Instagram, and twitter (@HeyCommStream) feeds. Follow them to stay informed.
Q: Will my channels or TV look different?
A: Your TV line-up will be almost identical, with the exception of a couple channels moved to a different location. You will see a difference in how the channel numbers are displayed (see CHANNEL DISPLAY)
Q: What will be the price for new customers?
A: The pricing is being confirmed and will be publicized soon. Follow us on Facebook, Instagram or twitter @HeyCommStream for more information
GIMLI HDTV CHANNEL LINE-UP
We are updating this list and will have it available shortly.
I live in Sandy Hook, do we get hooked up?
Hi Fokke. Our TV service is available through the Gimli TV network, which is in the town of Gimli only. We are exploring ways to expand our internet and TV services to Sandy Hook and other areas, but we do not have a timeframe for that at this time.
How soon will the interactive TV guide be available for GC customers? Also will we have opportunity to add channels to our basic town bundle? As we are not allowed sat. Dishes where I live.
Hi Dorothy. The guide and additional channels will not be available until 2020. We need to complete more upgrades to the cable system before we can offer them.
How will my prepaid 2019 service be affected?
Hi Grant. There will be no additional costs for members of the Gimli Communications Co-op for the remainder of 2019. This fall, we will review the channel line-up and pricing and if there are adjustments, we will inform all our customers.
Is it possible to get a listing of ALL channels available please?
Hi Amanda. The channel line-up is essentially the same as what the Gimli Co-op has now. We will publish the full list on our website shortly.
How do I know what each channel is.,. There are no numbers on the guide…. how do I choose something from the guide and know what Chanel to change to? Also, how do I type in these new channels, ie 7-2?
Hi Tiffany. Our guide will soon show the numbers. The channels will display as 2 sets of numbers because digital signals are compressed, so we can fit 2 signals into one “channel”. For example, 11-1 means the first signal on channel 11. 11-2 is the second signal on the channel 11. A quick tip that works on most TVs is type the channel in your remote (ie: 11) and then press channel up or down as need be.
If you need further assistance, please call contact our technical support at 1-866-206-3707 or help@commstream.net
Hey there. We have three new TVs in our house. The first TV reprogrammed with no problem but our other two will only pick up channel 14 and 70. Not sure why. Can you suggest anything we can try?
Hi there. Your other TVs are scanning for analog channels only, you will need to set the TV to scan digital channels.
Try following these steps:
If that doesn’t work, you may need to refer to your TV manual. If you need assistance, please call contact our technical support at 1-866-206-3707 or help@commstream.net.
What steps should be followed as I’m having the same issues?
Hi Jason. Please contact CommStream technical support at 1-866-206-3707 or help@commstream.net and they will assist you.
I have a couple of questions concerning the channel set up. O have 2 TVs. The channels are not the same number on both? Eg: NBC is 11-1 on one and 11-14001 on the other. Should they not be the same? Also I can not find FOX on either.
Hi Shirley. The displays are different because your TVs are different. That said, 11-14001 is really 11-1 plus some extra numbers. It does look confusing though.
Our channels display as 2 sets of numbers because digital signals are compressed and we can fit 2 signals into one “channel”. So 11-1 means the first signal on channel 11. 11-2 would be the second signal. A quick tip that works on most TVs is type the channel in your remote (ie: 11) and then go channel up or down as need be.
Our scrolling guide will have numbers displayed soon.
If you need further assistance, please call 1-866-206-3707 or email us at help@commstream.net.
Thank you for your patience.
I have been having problems with the sound not synchronizing with the mouths when people are speaking. Especially 11.1 ctv2.
25.1 and 25.2 are pixilated, garbled, unwatchable.
Where are all the movie channels?
Hi Darcy. If your TV and audio are out of sync, and channels are pixelating that most likely means the cable lines into your house are faulty – either old, damaged, or getting interference from another source (ie an old cable splitter). You need to contact our technical support team at 1-866-206-3707. If our lines are busy, you can remain on hold or you can hang up and email help@commstream.net and you will be placed in our service queue automatically.
The movie channels have not yet been authorized by our HD service supplier. We are on them daily and hope to get them on soon.
Thank you for your patience.
I’ve set my tv’s up, but the audio is greatly out of sync to the picture and . At my friends house, her audio is extremely broken-tough to watch anything.
Called the tech line- on hold for too long.
Not impressed at all
Hi Tony. If your TV and audio are out of sync, that most likely means the cable lines into your house are faulty – either old, damaged, or getting interference from another source (ie an old cable splitter).
If you can’t reach our support team on the phone, we recommend you email help@commstream.net and you will be placed in our service queue automatically.
Thank you for your patience.
not happy with the new system can’t get the movie channels and on some of the channels that I do get when people talk their lips move after you hear the speech and my tv is a week old 4k hd tv.
Hi Marvin. The movie channels are coming soon. Our HDTV signal provider has not approved the HD signal. Until they do, we will display a place holder channel (Shopping Network).
If your TV and audio are out of sync,or channels are pixelating, that most likely means the cable lines into your house are faulty – either old, damaged, or getting interference from another source (ie an old cable splitter). You will need to contact our technical support at 1-866-206-3707 or help@commstream.net to diagnose and fix the problem.
Thanks for your patience.
Why are some of the channels that we had previously and are listed in the line-up above not showing after auto-tune? None of the Crave channels or HBO are coming up, where are they? Please advise.
The movie channels are coming soon. Our HDTV signal provider has not approved the HD signal. Until they do, we will display a place holder channel (Shopping Network). We are working with the signal provider and hope they approve the HD signal soon.
Thank you for your patience.
Is HBO no longer part of the package?
Hi Thomas. The HBO and Crave channels are included, but the HD signal supplier for those channels has not authorized them. Until they do, we will display a place holder channel (Shopping Network). We are working with the signal provider and hope they approve the HD signal soon.
I’ve paid for wire watch. Does that not cover cable problems within my house past the main connector? At the same time, if someone has wired their house with rg59 cable, does it have to be redone with an rg6 cable? I had no problems with my previous cable service until now. I have good reception in the morning hours on one tv, and then at night -nothing! Although I don’t think I need one, I think each household should have been provided with one digital box too.
The voices are out of sinc on CTV Winnipeg and when will we get some movie channels? TCM sound is out of sinc as well. When will this be fixed?
Hi Mary. Sound and image syncing issues are not a problem with the signal, but rather a physical problem, such as faulty cabling in your home. You must contact our technical support at 1-866-206-3707 or help@commstream.net so we can dispatch a technician to your home.
1. with the old service closed captions were available on almost all programs/channels. Now only working on 1 channel…is this going to be corrected?
2. If one decides to drop the cable TV service will CommStream’s internet service have to be dropped as well?
Hi Paul. We are aware of the closed captioning issue and are working on it.
Gimli Cable and CommStream internet are 2 different services and removing the cable will not affect your internet service. That said, in the near future, there will be pricing advantages to keeping both.
I used to record programs on a DVR (DVD & VHS), but the digital format prevents that. How can I record now? Do you provide or sell a device (like a PVR) that will enable recording in this new format? If not, what do you recommend I purchase?
Hi Walter,
You can use any ATSC QAM Tuner; these should be able to PVR record to a USB Flash Drive. We have no Professional recommendations at this time.
Regards,
CommStream
Thanks for this information about TV auto-scan. I was looking for this only. Thanks for sharing.
Hi Elsie,
Thank you for the positive feedback.